ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL

WHERE IS THE EXPERIENCE LOCATED?
The event will take place at ExCeL London, One Western Gateway. Royal Victoria Dock. London E16 1XL. The entrance is via the new dockside entrance along the ExCeL waterfront.

DOES THE EXPIRIENCE TAKE PLACE IN AN INDOOR OR OUTDOOR VENUE?
The exhibition will be held in an indoor venue.

HOW LONG DOES THE EXPIRIENCE LAST?
The visit will take around from 50 minutes to over two hours. You can dwell as long as you like in each of the 10 rooms.

DO CHILDREN NEED TO PAY FOR A TICKET?
Children under the age of 5 get free entry. For children between the ages of 5-16, there are specially priced child tickets available.

ARE PRAMS ALLOWED?
Prams and buggies are allowed.

DO I NEED TO PRINT MY TICKET?
No, we will email you your digital ticket(s) and you can display the QR upon entry.

CAN I BRING FOOD AND DRINK?
No bottles, cans, containers, drinks or food are permitted inside the exhibition. If you need to bring in specific food or medicine due to a pre-existing medical condition, then please bring supporting medical evidence.

WILL FOOD AND BEVERAGE BE AVAILABLE ON SITE FOR PURCHASE?
There will be a small café at the dockside exhibition entrance and there are various catering choices available in the main ExCeL venue.

WHAT IF THE WEATHER IS BAD?
The weather will not impact the Exhibition as it is indoors.
We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimised as much as possible.

WHAT ARE THE PROHIBITED ITEMS AT THE EXPERINCES?
Flash photography, alcohol, smoking, vaping, anything which may disturb the other patrons.

DO I NEED TO ARRIVE AT THE START OF MY SCHEDULED SESSION?
It is recommended that you arrive within the time stated on your ticket.

WHAT HAPPENS IF I ARRIVE LATE?
If you are late or experience any travel issues, you can speak to a person at our exhibition box office upon arrival and they will assist with getting you access into the next soonest available time slot.

IS THERE AN AGE REQUIRMENT?
Children under the age of 16 should be accompanied by an adult. Children under the age of 5 get free entry.

WILL RESTROOMS BE AVAILABLE ON SITE?
There are no rest room facilities within the exhibition itself but there are toilet facilities in the ExCeL centre.

DO I GET TO MEET ANY DISNEY CHARACTERS AT THE EXHIBITION?
Unfortunately, there are no character meet & greets at Disney 100: The Exhibition. The exhibition showcases unique rare artefacts and memorabilia from the past 100 years of Disney.

CAN I BRING ANIMALS?
The Exhibition is not suitable for animals.

WHAT TICKET TYPES ARE THERE?
There are timed session tickets, flexible session tickets (Flexi anytime entry) and VIP tickets which offer a collectible Disney laminate, lanyard, a Disney100: The Exhibition pin, a rare and exclusive collectible Disney character photo and Flexi time entry.

ARE REFUNDS ALLOWED? WHAT IS THE EXCHANGE POLICY?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances.

HOW DO I BOOK A TICKET FOR MY CARER?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility.
Receipt of Personal Independence Payment (PIP).
Evidence of being severely sight impaired.
CredAbility tickets Card – + 1 category requirement.
A recognized Assistance Dog ID Card.

Only approved and official ticketing partners of this show can sell tickets. If any tickets are bought or sold through any other platform or secondary resale company, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser. This ticket must be surrendered to the event organiser upon request. If you have tickets and are unable to attend the event, then please get in touch with Golden Tours. Do not try to resell any tickets through any resale sites.