The meeting point for this tour is inside the Athenaeum Hotel, 116 Piccadilly, W1J 7BJ. Please ask to be directed to the right suite by a member of staff.
Please arrive 15 minutes before the time on your ticket.

Visitors must wear flat sturdy shoes. Guests wearing open toe sandals or shoes, or high-heels, will be refused entry due to health and safety restrictions. Sturdy walking shoes are recommended as there are uneven underfoot conditions throughout the tour.
Please also bring with you photo ID and your email confirmation to be permitted entry. Photo ID is required by everyone taking part in the tour

Children under 10 are not permitted on the tour. 10-15 year olds must be accompanied by an adult. There is a maximum of four children (aged 10-15 years) allowed per adult

Your tour will last for 75 minutes and will involve walking for most of this time, including 122 stairs connecting the entrance at street level to the platforms.

There are no cloakroom facilities or public toilets available on the tour. Please do not bring large or heavy bags.

There is no step-free access on the tour and there is no lift on site. There are 122 stairs connecting the entrance at the ground level to the Down Street station. It is advisable therefore that you should have an adequate level of fitness to undertake this tour. You may be refused entry if you appear to not meet this requirement. The tour will include access to confined areas which may be unsuitable for people with claustrophobia. There will be areas which have low lighting and may be dusty. Due to the nature of the tours, we are unable to accommodate visitors with wheelchairs.

Once you’ve booked your tickets, you will receive your order confirmation to the email address you provided at checkout. This may take up to 24 hours - please check your junk mail folder after this time. Tickets are non-transferrable. Please bring your email confirmation and ticket (preferably on an electronic device) as well as photographic ID for each ticket holder to be permitted entry.