Heathrow Airport:

Terminal 2 - International Arrivals - Travelex (near Boots and WH Smith, after the passengers exit from the baggage reclaim area)
Terminal 2 - UK and Ireland Arrivals - Caffe Nero
Terminal 3 - WH Smith (book store, near Travelex), after the passengers exit from the baggage reclaim area
Terminal 4 - Costa Coffee, right as the passengers exit from the baggage reclaim area
Terminal 5 - International Arrivals - Costa Coffee, right as the passengers exit from the baggage reclaim area
Terminal 5 - UK and Ireland Arrivals - Giraffe Juice
Your driver will be at the relevant meeting location from 60 minutes after your flight has landed. They will wait for a total of 30 minutes at that meeting point. If you’re not at the meeting point after 30 minutes, there will be a charge of 40 pence per minute. Additionally, if this delay incurs extra car parking charges, you will need to also pay these.

For transfers to the airport, the driver will only wait for 20 minutes, outside of the accommodation, beyond your agreed collection time.
A child regardless of age to count as one passenger.
Children under 12 or less than 135cm require an Infant, Child or Booster seats, you must book these in advance.
Hotel/resident postcodes included in Central London area for this service are WC1, WC2, EC1, EC2, EC3, EC4, E1, SE1, N1, SW1, SW6, SW7, W1, W2, W4, W3, W6, W8, NW1, NW3, NW6, NW8.
Rates quoted are based to and from central London only. There will be additional charges for transfers outside central London area.
If you’re not at the meeting point after the given time window, there will be a charge of 40 pence per minute. Additionally, if this delay incurs extra car parking charges, you will need to also pay these.
For passengers who fails to arrive for the transfer or cancel within 48hours of travel date, full rate will be charged. Outside of this period no charges to apply.
Saloon Car:Can carry up to 4 persons. At the same time, it can accommodate 2 hand bags and 2 medium pieces of luggage
Estate car: Can support up to 4 passengers, 4 pieces of hand luggage with 3 pieces of medium luggage.
MPV Car:Can accommodate up to 5 passengers and can also carry 5 hand bags and 4 pieces of medium luggage
People Carrier:Can carry 8 passengers, 8 hand bags and 8 medium pieces of luggage
VIP Transfer: Can carry up to 4 persons and it can accommodate 2 hand bags and 2 medium pieces of luggage. Car type: BMW 7 Series/ Mercedes S Class car
In order for your luggage to fit the car, your luggage shouldn’t exceed the following sizes (with wheels, the handle and the pockets included):
Hand Luggage: 22 x 18 x 10in or 56 x 45 x 25cm (max weight: 10Kg)
Medium Luggage: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (max weight: 25Kg).
Reservations made for transfers on the 24th, 25th, 26th and 31st December and 1st January will be subject to an additional 50% surcharge.
If a customer’s departure flight from London is delayed or cancelled, please contact Golden Tours on +44 (0)207 233 7030 | 12 hours’ notice is required to avoid a 100% cancelation fee.