Photography and filming in the main galleries is allowed for personal, non-commercial purposes only. It is the visitor’s responsibility to ensure no copyright or data protection is infringed. All other uses require prior permission from the Rights & Images department.

You are welcome to sketch in the Gallery using pencils and small sketchpads. Sketchbooks or notepaper must not be bigger than A3 size. Only pencil is permitted, no paint or other materials. Please use the stools available on each floor to avoid sitting on floors or leaning against walls. No sketching is permitted in doorways or main access routes. Please be conscious of other people, and move aside if someone wishes to view the work you are sketching. You may be asked to move to another room or painting if we are particularly busy.

A limited number of manual wheelchairs are available to borrow free of charge from the Ticket Desk on Floor 0.

Toilets are available on Floors -2, -3, 4. Baby-changing facilities are on Floors -2 and -3. Changing Places Toilet is on Floor -2. If you wish to use this facility, you will need to bring your own sling.

Exhibition tickets can be exchanged for a different time slot or returned for a credit voucher valid for one year from the return date. Exchanges and returns are subject to the condition that the request must be made at least 24 hours before the booked exhibition slot or event. Tickets cannot be refunded unless the event is cancelled.